Okay. I haven’t posted for eleven days, which is the longest gap since I started this blog.
Nevermind. Maybe I don’t want to know the answer to that question.
Anyway. Long story short, my mom is doing better every day, and we fully expect the doctor to set a discharge date next week. Her back surgery was a completely anticipated and scheduled event, but the length of recovery . . . not so much. Still, we have every reason to believe it will provide long-term pain relief, and I’ll be honest here. Mom could use some relief after the last couple of years.
I had a great time visiting in Florida, regardless of the less-than-ideal circumstances. Sadly, it takes an event like this to make me slow down and properly appreciate the blessing that is Mommy and Daddy.
We had a lot of laughs, just a few tears, and some really profound self-realization moments, like when Dad was driving, and I squealed and cringed and hid my eyes as he did a sudden U-turn. “The apple doesn’t fall far from the tree, does it?” he asked, chuckling. Yeah, well, okay, so I reacted like Mom. Most females would do the same, Mister.
Oh, yeah. The title of my post refers to a story my step-dad-in-law emailed. It’s worth reading to the end, and you don’t need to be an engineer to appreciate it:
A toothpaste factory had a problem: they sometimes shipped empty boxes, without the tube inside. This was due to the way the production line was set up, and people with experience in designing production lines will tell you how difficult it is to have everything happen with timings so precise that every single unit coming out of it is perfect 100% of the time.
Small variations in the environment (which cannot be controlled in a cost-effective fashion) mean you must have quality assurance checks smartly distributed across the line so that customers all the way down to the supermarket don’t get pissed off and buy another product instead.
Understanding how important that was, the CEO of the toothpaste factory got the top people in the company together and they decided to start a new project, in which they would hire an external engineering company to solve their empty boxes problem, as their engineering department was already too stretched to take on any extra effort.
The project followed the usual process: budget and project sponsor allocated, RFP, third-parties selected, and six months (and $8 million) later they had a fantastic solution – on time, on budget, high quality and everyone in the project had a great time.
They solved the problem by using high-tech precision scales that would sound a bell and flash lights whenever a toothpaste box would weigh less than it should. The line would stop, and someone had to walk over and yank the defective box out of it, pressing another button when done to re-start the line.
A while later, the CEO decides to have a look at the ROI of the project: amazing results! No empty boxes ever shipped out of the factory after the scales were put in place. Very few customer complaints, and they were gaining market share. “That’s some money well spent!” – he says, before looking closely at the other statistics in the report.
It turns out, the number of defects picked up by the scales was zero after three weeks of production use. It should’ve been picking up at least a dozen a day, so maybe there was something wrong with the report. He filed a bug against it, and after some investigation, the engineers come back saying the report was actually correct. The scales really weren’t picking up any defects, because all boxes that got to that point in the conveyor belt were good.
Puzzled, the CEO travels down to the factory, and walks up to the part of the line where the precision scales were installed. A few feet before the scale, there was a $20 desk fan, blowing the empty boxes out of the belt and into a bin.
“Oh, that,” says one of the workers – “one of the guys put it there cause he was tired of walking over every time the bell rang.”